Give your gear a second life!
At Top Dog Gear, we believe great dog gear deserves more than one adventure! Our Recycle, Refresh & Return Program is designed to help reduce waste, give gently used gear a second chance, and make it easier to find the right fit for your pup.
Whether you have gear sitting unused, hardware you'd love to repurpose, or a recent purchase that didn't work out, we're here to help!
RECYCLE | Give Your Gear a Second Life
Have collars, leashes, or other dog gear collecting dust? Don't throw them away!
Our Recycle Program gives gently used or brand-new gear a chance to be loved by another dog. Whenever possible, accepted gear is donated to foster families, animal shelters, and rescue organizations. Items that aren't suitable for donation but are still in good condition may be offered for resale as discounted pre-loved gear.
How does it work?
- Email us at contact@topdoggear.ca with photos and a description of the gear you'd like to recycle.
- Our team will review the items to determine whether they're suitable for the program.
- If accepted, we'll discuss an appropriate store credit amount with you before you send or drop off your gear.
- Once the gear has been received and inspected, we'll arrange your agreed-upon store credit so you can put it toward your next Top Dog Gear purchase!
Good to know: Your gear doesn't have to be from Top Dog Gear to qualify! All items are assessed individually, and acceptance is not guaranteed. Gear must be in a condition suitable for safe reuse or repurposing.
REFRESH | Old Gear, New Adventures
Love your current hardware but want to give your gear a fresh new look? Our Refresh Program may be just what you need!
We can help repurpose suitable existing hardware and BioThane® components into refreshed gear, giving usable materials another opportunity to hit the trails.
Whether you're looking for a new BioThane® colour, hoping to reuse hardware from an old collar, or have another creative idea, we'd love to hear about it!
How does it work?
- Send us photos of your existing gear and let us know what you'd like to change.
- We'll review the materials and hardware to determine whether they can be safely reused.
- We'll provide a personalized quote based on the materials, labour, and work required.
- Once approved, we'll arrange the next steps to bring your refreshed gear to life!
Good to know: We welcome inquiries about BioThane® gear from other brands, too! All hardware and materials must pass our inspection before being reused. Some components may need to be replaced for safety reasons.
RETURN | Didn't Work Out? Let's Help!
We understand that sometimes a size isn't quite right or a colour isn't what you expected. While our gear is handcrafted to order, we offer returns and exchanges on eligible items.
Returns & Exchanges: Eligible items may be returned or exchanged within 14 days of delivery or pickup, provided they're unused, unworn, and in their original condition.
Restocking Fee: Approved returns and exchanges are subject to a 20% restocking fee.
Shipping Costs: Customers are responsible for return and exchange shipping costs. If Top Dog Gear incurs return shipping charges, these will be deducted from the applicable refund. Original shipping charges are non-refundable, except where required by law.
Final Sale Items: Personalized and customized products, including nameplates, as well as gift cards, are final sale.
Damaged, Defective, or Incorrect Orders: If something arrives damaged, defective, or incorrect, please contact us so we can review the issue separately from standard returns, in accordance with applicable consumer protection laws.
To start a return or exchange, email contact@topdoggear.ca with your order number and the reason for your request. Please wait for approval before sending anything back.
For complete details, please review our Returns & Exchanges Policy.
DONATE | Supporting Dogs in Need
Giving back has always been an important part of Top Dog Gear!
Alongside our recycling and repurposing initiatives, we're passionate about supporting rescue organizations, shelters, and foster families doing incredible work for dogs in need.
Through gear donations, fundraising initiatives, and charitable contributions, we aim to make a positive impact on the dog community.
When you participate in our Recycle Program, your gently used gear may help a rescue dog on their journey to finding a forever home!
Ready to Get Started?
Have gear you'd like to recycle or refresh? We'd love to hear from you!
Email contact@topdoggear.ca with photos of your gear, a brief description, and what you're hoping to do. Our team will review your request and walk you through the next steps.
Thank you for helping us reduce waste, reuse what we can, and give more dogs the adventures they deserve!