Returns & Exchanges

At Top Dog Gear, our products are handmade to order. We understand that sizing mistakes happen and sometimes you might change your mind about a colour!

We accept eligible returns and exchanges within 14 days of delivery or pickup.

To qualify for a return or exchange:

• Items must be unused, unworn and in their original condition.
• A 20% restocking fee applies to all approved returns and exchanges.
• Return shipping is at the buyer's expense. The cost of the return shipping label will be deducted from your refund.
• Original shipping charges are non-refundable.
• Return and exchange requests must be submitted within 14 days of receiving your order.

Final Sale Items

Nameplates, personalized or customized gear, and gift cards are final sale and cannot be returned or exchanged, except where required by applicable law.

To initiate a return or exchange, please submit a request through your customer account or email contact@topdoggear.ca for assistance.

Please do not send items back without an approved return request.

Order Changes & Cancellations

Order Changes

Need to make a change? No problem! Please email us at contact@topdoggear.ca within 24 hours of placing your order.

We will do our best to accommodate changes to sizing, colours or other order details. Changes cannot be guaranteed once production has begun.

Order Cancellations

• Within 15 minutes: Orders can be cancelled free of charge through your customer account.
• After 15 minutes: Approved cancellation requests are subject to a 10% cancellation fee based on the order value.
• Once production has begun, cancellation requests may be declined.

To request a cancellation after the initial 15-minute window, please email contact@topdoggear.ca.

Damages & Issues

Please inspect your order upon receipt. If your item arrives damaged, defective or incorrect, contact us immediately at contact@topdoggear.ca so we can evaluate the issue and make it right.

Damaged, defective or incorrect items are not subject to our standard restocking fee or return shipping charges.

Refunds

Once your return has been received and inspected, we will notify you of its approval status.

Approved refunds will be issued to your original payment method, less the applicable 20% restocking fee and actual return shipping costs.

Approved order cancellations after the initial 15-minute window will be refunded less the applicable 10% cancellation fee.

Please allow additional time for your bank or payment provider to process your refund.

For any questions, please contact contact@topdoggear.ca.

Nothing in this policy limits your rights under applicable consumer protection laws.